If you receive the wrong model or colour, an incomplete order, or something damaged in the box, tell us within 1 day of delivery and we’ll send the right item and cover the shipping.
When we put it right
- Wrong model or colour, or items missing
- Damaged on arrival
- A band for the wrong device because we recommended it: we pay for the exchange and the shipping
Other cases
- A different colour or design because you changed your mind: we don’t exchange these, subject to your legal rights and the terms that apply
- You chose a band for the wrong device: we can exchange it at your cost for the exchange and shipping, and we’ll tell you the actual cost for you to agree before we go ahead
- Wear from use, or damage from knocks, modification or the wrong use of chemicals: we look at each case individually
- Peeling colour, rust or chipped enamel: we always check the cause and the evidence first, and never assume it is your fault
How to tell us
- Send your order number and photos of the item in a private chat on LINE @890tunir or by email to [email protected] within 1 day of delivery
- If it is damaged, include a clear photo of the problem.
- An unboxing video helps if you have one, but you can tell us without it.
- Past 1 day? Tell us anyway: we take the details and the owner reviews them. Late reports are never refused automatically.
If the replacement is sold out
We offer a refund, or a different design if you agree. We never make you take store credit.
Warranty
We don’t offer an extra warranty. If something is wrong with your item, send us your order number and photos. Neither the 1-day window nor the absence of an extra warranty limits your rights in law or under the platform you ordered through.
Last updated: October 2026